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Shipping/Returns

Choose your preferred carrier and shipping speed from a variety of options. You can view options and pricing by placing an item in your cart and entering your shipping address.

OPTIONS 

FREE SHIPPING!

  1. your order is $50 or over
  2. you live within the continental USA (lower 48)
  3. you are able to wait up to 7 days to receive your item.
    Your item might arrive by USPS or by FedEx, we choose the shipping method.

OR

  • US Postal Service (First-Class Mail)
    7-10 days
  • US Postal Service (Priority Mail)
    2-3 days
  • FedEx (Ground Home Delivery)
    7 days
  • FedEx (FedEx Express Saver)
    3 days
  • FedEx (FedEx 2 Day)
    2 days
  • US Postal Service (Priority Mail Express)
    1-2 days
  • FedEx (Standard Overnight)
    Next day after 3pm

 

INTERNATIONAL

We can and do ship to virtually any address in the world. Note that there are restrictions on some products, some brands cannot be shipped to international destinations because of our wholesale contracts with the manufacturer. Manufacturers want people in other countries to buy from local retailers there, not import from the US. If we cannot fulfill an order to your country, you will be notified and provided with a full refund.

INTERNATIONAL OPTIONS INCLUDE

  • US Postal Service (Priority Mail International)
    7-14 days
  • US Postal Service (Priority Mail Express International)
    2-6 days
  • FedEx
    various levels of service

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

When will my order ship?

We normally ship on Monday, Wednesday and Friday mornings, California (Pacific) time. If an item is out of stock, we will email you to let you know. Otherwise, you can assume that your product will ship the next shipping day after you place your order. If you get your order in early on a Monday, Wednesday or Friday, we can probably even get it out the same day.

If you need your package to arrive by a certain date, please let us know as soon as possible. We can advise you on the level of service needed.

When we do ship, you'll get an email at the address on file. It will have your tracking number, so if you want to know where your package is at any time, you can look it up yourself

Returns Policy

At this time we are not accepting returns. All products are final sale.

 

Defects, damages and warranty issues

Any warranty you may have shall be limited to the Manufacturer warranty only. The Portable Baby, Inc. does not provide any product warranties. Manufacturer warranties vary by product, but in general if you have a problem with an item within 90 days of receipt (more on some products) you can expect a replacement.

If you discover a defect at any point, or if your product develops a problem, please let me know ASAP. That way I can connect you with the manufacturer. I also like to personally keep track of any problems you experience with a product. That information is important for me to know.

While I can't be responsible for the manufacturer's issues or products outside of the coverage of the manufacturer's warranty, I will do my very best to help you out.

Still have questions? Click on Contact The Portable Baby at the bottom right of this page.

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