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Important update: Coupons, referrals, and discount codes

Posted by Laura Hamilton on

logo-portable-baby-200pxh.gifHi all! Last Friday I was contacted by Tula and told that The Portable Baby could not allow our discount coupon codes to be used for the purchase of Tula Carriers under any circumstances. All Tula carriers must be sold at full retail price with no discounting, period. So...

1) All existing discount coupons have been canceled. 

Sorry! There was no way to go back and restrict existing coupons to only non-Tula products, so to avoid trouble, I had to cancel all existing discount coupon codes. 

If you have a discount coupon and you really want to use it for a non-Tula product, contact me with your code and we can work something out. 

2) I still want to reward my customers for sending me referrals

A good deal of my business comes from happy customers who send their friends to The Portable Baby. You guys are the best sales force I could ask for. You know the products and have personally used them. Word-of-mouth recommendations like yours are what we all look for when trying to make buying decisions. I know I do!

So I was thinking about how to best reward customers for referrals. I have a problem with discount coupons overall. What if a customer sends me referrals, but she already has everything she needs? A discount coupon has no value for her. I certainly don't want to encourage people to buy things they don't need, just because they have a coupon to use up.

Likewise, I have been in business for 10 years, and many of my customers still send me referrals, but they no longer have a need for baby gear, since their kids are now older. Discount coupons don't do those customers any good either.

So what's a reward that everyone can use? What's something that everyone needs more of?

Here's what I came up with. CASH! 

No matter how many baby carriers you have (or wish you had), no matter if you have one kid, ten kids, your kids are all grown up, or you don't even have kids...you can still get down with cash and use it on whatever you want or need. Treat yourself, put it towards bills. It's yours to use however you want to. 

Not only does this solve my problem of finding an appropriate one-size-fits-all reward for your awesome referrals, but it also enables me to reward you without relying on product discounts. That means my product manufacturers are happy too! Win-win for everyone.

3) The new referral program is super easy. You can get started now!

If you are an existing customer, you will receive an invite to join by email, and the email will have your referral link in it. 

If you haven't yet received an email, or if you haven't bought anything from The Portable Baby but you still want to share the love and earn some commissions, then you can click on the Rewards link at the bottom right of The Portable Baby's homepage, or on any of our product pages. It's super easy to sign up, just enter your name and email address in the resulting form and then you can get started sending referrals to your friends.

You will need a PayPal account to deposit your payment into. If you don't have one, you can set up an account through the link provided. I like that this program uses PayPal, as it has great fraud protection and is available to users worldwide. You can receive dollars, convert to your local currency, and withdraw the money into your bank account.

4) If you don't really need any extra cash at the moment, you have choices.

Maybe you are already wealthy. Maybe you've taken a vow of poverty. Maybe you feel bad about earning a commission. Or maybe you don't want to set up a Paypal account. 

No problem! You can set up your reward to be donated to a charity organization (International Red Cross, Amnesty International, World Wildlife Fund, etc.) OR you can choose to send it to the person whom you referred.

I think that covers all the new changes for now. Sorry for any confusion this may have caused. I'm pretty happy with the new solution, though, and I hope you are excited about it too.

5) One last point:

On your referral portal page you might see a reference to sending your friends a coupon, or sharing a coupon with your friends. NOPE. There are no product discount coupons involved. You will just be sending your friends a link to The Portable Baby. YOU are the one who gets the reward... in cash, not coupons.

That coupon reference is hardcoded into the referral program at the moment, and I am working with the support team there to change it. It should be fixed in the next day or two. Just wanted to point that out...I'm on it!

Please let me know if you have any questions about anything...I'm here to help!

Warmly,

The Portable Baby

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